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Terms of use

Terms of Use

Last updated April 21, 2026

Agreement to our legal terms

We are Flip Level ("Company," "we," "us," "our").

We operate the Flip Level websites and applications, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at support@fliplevel.com.

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Flip Level, concerning your access to and use of the Services. By accessing the Services, you agree that you have read, understood, and agree to be bound by all of these Legal Terms. If you do not agree, you must not use the Services.

Supplemental terms posted on the Services are incorporated by reference. We may change these Legal Terms at any time; the "Last updated" date will be revised, and continued use after changes constitutes acceptance.

We recommend that you print a copy of these Legal Terms for your records.

1. Our services

Information provided when using the Services is not intended for distribution or use in any jurisdiction where such distribution or use would violate law or subject us to registration requirements. You are responsible for compliance with local laws if you access the Services from other locations.

Merchant of record

Paddle.com (including its affiliates, as identified at checkout) acts as the merchant of record for paid subscriptions and certain other purchases of the Services. In that capacity, Paddle resells access to the Services, processes payments, collects and remits applicable taxes where required, and handles refunds, returns, and payment-related support in accordance with Paddle’s terms, policies, and applicable law. When you complete a transaction through Paddle, your purchase contract for payment purposes is with Paddle as seller of record; Flip Level remains responsible for providing and supporting the Services themselves. For payment, billing, or refund questions routed through Paddle, follow the instructions and contacts provided in your Paddle receipt or checkout flow.

2. Intellectual property rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in the Services, including source code, databases, functionality, software, designs, text, photographs, and graphics (collectively, the "Content"), and the trademarks and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright, trademark, and other laws.

The Content and Marks are provided "AS IS." If you use the Services on a free or trial tier, your use of the Content and Marks is limited to personal, non-commercial use or limited internal evaluation, subject to these Legal Terms. If you maintain an active paid subscription, you may also use the Content and Marks for internal business purposes within your organization in connection with the features included in your plan (for example, operating your workflows and business operations through the Services), subject to these Legal Terms.

Except as expressly allowed, you may not copy, reproduce, aggregate, republish, upload, post, display, encode, translate, transmit, distribute, sell, license, or exploit any part of the Services or Content without our prior written permission. To request permission, contact us at support@fliplevel.com.

We reserve all rights not expressly granted. Any breach may terminate your right to use the Services immediately.

Your use of our services

Subject to your compliance with these Legal Terms, including our Prohibited activities, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any portion of the Content you have properly accessed. Free or trial users: that license is solely for personal, non-commercial use or limited internal evaluation. Paid subscribers: the same license extends to use of the Services and Content for internal business purposes within your business in connection with your paid plan’s features—so you may use the Services in support of your own commercial operations (for example, managing inventory and related business activity), but not to redistribute, resell, or sublicense the Services or Content as a product or service to third parties except as we expressly permit in writing.

Your submissions

Please review the Prohibited activities section before submitting feedback or other content. By sending us questions, comments, suggestions, or feedback about the Services ("Submissions"), you assign to us all intellectual property rights in such Submissions, and we may use them for any lawful purpose without compensation to you, unless applicable law provides otherwise.

You represent that your Submissions do not violate third-party rights or applicable law, and you agree to reimburse us for losses arising from your breach of this section.

3. User representations

By using the Services, you represent and warrant that:

  1. You have legal capacity and agree to comply with these Legal Terms;
  2. You are not a minor in the jurisdiction where you reside;
  3. You will not access the Services through automated or non-human means (e.g., bots or scripts) except as expressly permitted;
  4. You will not use the Services for any illegal or unauthorized purpose; and
  5. Your use will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse current or future use of the Services.

4. Prohibited activities

You may not use the Services for any purpose other than those we make available. Paid features may be used for internal business purposes as described in Intellectual property rights. Otherwise, the Services may not be used for commercial endeavors except as permitted by your subscription and these Legal Terms.

As a user, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

5. User generated contributions

We may provide opportunities to submit content to the Services. Contributions may be visible to other users. When you create or make available Contributions, you represent that you have the rights to do so and that your Contributions comply with these Legal Terms and applicable law.

6. Contribution license

You and Flip Level agree that we may access, store, process, and use information you provide in accordance with our Privacy Policy and your settings.

Feedback you provide may be used by us without obligation to compensate you. Except as otherwise stated, you retain ownership of your Contributions; you are solely responsible for them and agree to hold us harmless from claims related to your Contributions.

7. Services management

We reserve the right to monitor the Services for violations; take legal action; refuse, restrict, or disable access or content; remove burdensome files; and otherwise manage the Services to protect our rights and users.

8. Term and termination

These Legal Terms remain in effect while you use the Services. We may deny access, terminate participation, or delete content at any time, including for breach of these Terms or applicable law. If your account is terminated, you may not create a new account under a false identity. We may pursue legal remedies as appropriate.

9. Modifications and interruptions

We may change, modify, or remove content at any time without notice. We have no obligation to update information. We are not liable for modification, price changes, suspension, or discontinuance. We do not guarantee uninterrupted availability; downtime may occur for maintenance or other reasons.

Subscriptions, pricing, and grandfathering

All paid subscriptions to Flip Level are recurring by default. By subscribing, you authorize our payment partner, Paddle, to charge your payment method at the start of each billing cycle (monthly or annually) until you cancel.

We may change subscription plans, fees, features, or limits from time to time. If we increase the recurring price of a subscription plan, your rate for that plan will not increase during your current paid subscription period for as long as that subscription remains active and in good standing without lapse or downgrade that ends the paid term (price changes apply at your next renewal, upon upgrade or downgrade, or when you subscribe again after a cancellation or lapse, unless applicable law requires otherwise). New subscribers and renewing subscribers are charged the then-current rates. Nothing in this section limits our ability to add new offerings, change features with notice where required, or adjust taxes and regulatory charges collected by our payment partners.

10. Governing law

These Legal Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. You and Flip Level consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration below, except where prohibited by mandatory consumer protection law.

11. Dispute resolution

Informal negotiations

To resolve disputes efficiently, you agree to first contact us at support@fliplevel.com and attempt to resolve the matter informally for at least thirty (30) days before initiating formal proceedings.

Binding arbitration

If informal resolution fails, any dispute arising out of these Legal Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except where prohibited by law. The arbitration shall be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver

To the fullest extent permitted by law, disputes must be brought individually, not as a plaintiff or class member in any class or representative proceeding.

Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or misuse, or for claims that are not subject to arbitration under applicable law.

12. Corrections

Information on the Services may contain errors or omissions. We may correct or update information at any time without notice.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT. WE ARE NOT LIABLE FOR ERRORS, INTERRUPTIONS, UNAUTHORIZED ACCESS, VIRUSES, OR THIRD-PARTY PRODUCTS OR SERVICES LINKED FROM THE SERVICES.

14. Limitations of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to defend, indemnify, and hold harmless Flip Level, our affiliates, and our officers, agents, partners, and employees from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your breach of these Legal Terms, your violation of third-party rights, or your harmful conduct toward other users. We may assume exclusive defense at your expense; you agree to cooperate.

16. User data

We may maintain data you transmit for operating the Services. You are solely responsible for your data. We perform routine backups but are not liable for loss or corruption; you waive claims arising from such loss except where prohibited by law.

We process data in accordance with applicable local laws, including the Saudi Personal Data Protection Law (PDPL) and international standards such as the GDPR, ensuring high levels of protection regardless of user location.

17. Electronic communications, transactions, and signatures

Visiting the Services, emailing us, and completing online forms constitute electronic communications. You consent to receive communications electronically, and such communications satisfy any legal requirement that they be in writing. You agree to electronic signatures, contracts, orders, records, and delivery of notices and policies.

18. Miscellaneous

These Legal Terms and policies posted on the Services constitute the entire agreement. Failure to enforce any provision is not a waiver. If any provision is invalid, the remainder remains in effect. We may assign our rights and obligations. There is no joint venture or employment relationship created. You waive defenses based on the electronic form of these Terms.

19. Contact us

To resolve a complaint or for more information about the Services, contact:

Flip Level

support@fliplevel.com